@import url('https://fonts.googleapis.com/css2?family=IBM+Plex+Mono:wght@400;500;600&display=swap');

:root {
    --bg:        #0a0a0a;
    --surface:   #111111;
    --surface2:  #161616;
    --border:    #1e1e1e;
    --border2:   #2a2a2a;
    --accent:    #FF0000;
    --accent2:   #ffffff;
    --success:   #3a7a3a;
    --warning:   #a06010;
    --danger:    #FF0000;
    --text:      #efefef;
    --muted:     #555555;
    --muted2:    #888888;
    --radius:    4px;
}

* { box-sizing: border-box; margin: 0; padding: 0; }

body {
    font-family: 'IBM Plex Mono', monospace;
    background: var(--bg);
    color: var(--text);
    min-height: 100vh;
    font-size: 13px;
    -webkit-font-smoothing: antialiased;
}

/* ─── NAV ─────────────────────────────────────────────────── */
nav {
    background: var(--bg);
    border-bottom: 1px solid var(--border);
    padding: 0 2rem;
    display: flex;
    align-items: center;
    justify-content: space-between;
    height: 48px;
}

nav .logo {
    font-family: 'IBM Plex Mono', monospace;
    font-weight: 600;
    font-size: 14px;
    color: var(--text);
    letter-spacing: 3px;
    text-transform: uppercase;
}

nav .logo::before {
    content: "• ";
    color: var(--accent);
}

nav .nav-links {
    display: flex;
    gap: 1rem;
    align-items: center;
}

nav a {
    color: var(--muted);
    text-decoration: none;
    transition: color .15s;
    font-size: 11px;
    letter-spacing: 1.5px;
    text-transform: uppercase;
    padding: 4px 0;
    border-bottom: 1px solid transparent;
}

nav a:hover {
    color: var(--text);
}

nav a.active {
    color: var(--text);
    border-bottom-color: var(--accent);
}

nav a.logout {
    color: var(--muted);
    border: 1px solid var(--border);
    padding: 3px 10px;
    border-radius: var(--radius);
    letter-spacing: 1px;
}

nav a.logout:hover {
    color: var(--accent);
    border-color: var(--accent);
}

nav .role-tag {
    color: var(--muted);
    font-size: 10px;
    letter-spacing: 2px;
    text-transform: uppercase;
    padding-right: 1rem;
    border-right: 1px solid var(--border);
    margin-right: .2rem;
}

/* ─── LAYOUT ──────────────────────────────────────────────── */
.container        { max-width: 1200px; margin: 0 auto; padding: 2rem; }
.container-narrow { max-width: 700px;  margin: 0 auto; padding: 2rem; }

h1 {
    font-size: 18px;
    font-weight: 600;
    letter-spacing: 1px;
    text-transform: uppercase;
    margin-bottom: 1.5rem;
    color: var(--text);
}

h2 {
    font-size: 11px;
    font-weight: 500;
    letter-spacing: 2px;
    text-transform: uppercase;
    color: var(--muted2);
    margin-bottom: 1rem;
}

h3 {
    font-size: 10px;
    font-weight: 500;
    letter-spacing: 2.5px;
    text-transform: uppercase;
    color: var(--muted);
    margin-bottom: .8rem;
}

.subhead {
    color: var(--muted);
    font-size: 11px;
    letter-spacing: .5px;
    margin-bottom: 1.5rem;
    margin-top: -.8rem;
}

/* ─── CARDS ───────────────────────────────────────────────── */
.card {
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: var(--radius);
    padding: 1.5rem;
    margin-bottom: 1rem;
}

.card-tight { padding: 1rem 1.5rem; }

/* ─── STATS ───────────────────────────────────────────────── */
.stats-grid {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 1px;
    margin-bottom: 1.5rem;
    border: 1px solid var(--border);
    border-radius: var(--radius);
    overflow: hidden;
    background: var(--border);
}

.stat-card {
    background: var(--surface);
    padding: 1.4rem;
}

.stat-card .number {
    font-size: 32px;
    font-weight: 600;
    color: var(--text);
    letter-spacing: -1px;
    line-height: 1;
}

.stat-card .label {
    color: var(--muted);
    font-size: 10px;
    margin-top: .5rem;
    letter-spacing: 1.5px;
    text-transform: uppercase;
}

.stat-card.danger  .number { color: var(--accent); }
.stat-card.success .number { color: #efefef; }
.stat-card.warning .number { color: var(--muted2); }

/* ─── TWO-COLUMN GRID ─────────────────────────────────────── */
.grid-2 {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 1px;
    margin-bottom: 1rem;
    background: var(--border);
    border: 1px solid var(--border);
    border-radius: var(--radius);
    overflow: hidden;
}

.grid-2 .card {
    border: none;
    border-radius: 0;
    margin: 0;
}

/* ─── DISTRIBUTION BARS ───────────────────────────────────── */
.dist-row {
    display: flex;
    align-items: center;
    gap: 1rem;
    margin-bottom: .7rem;
}

.dist-label {
    width: 160px;
    color: var(--muted2);
    font-size: 11px;
    letter-spacing: .5px;
}

.dist-bar-wrapper {
    flex: 1;
    height: 2px;
    background: var(--border2);
    border-radius: 1px;
    overflow: hidden;
}

.dist-bar {
    height: 100%;
    background: var(--text);
    border-radius: 1px;
    transition: width .3s;
}

.dist-count {
    font-size: 12px;
    color: var(--text);
    width: 28px;
    text-align: right;
}

/* ─── TABLE ───────────────────────────────────────────────── */
table { width: 100%; border-collapse: collapse; }

th {
    text-align: left;
    color: var(--muted);
    font-weight: 400;
    font-size: 10px;
    letter-spacing: 2px;
    text-transform: uppercase;
    padding: .8rem 1rem;
    border-bottom: 1px solid var(--border);
}

td {
    padding: .75rem 1rem;
    border-bottom: 1px solid var(--border);
    vertical-align: middle;
    font-size: 12px;
}

tr:last-child td { border-bottom: none; }

tr:hover td { background: rgba(255,255,255,.02); }

a.row-link {
    color: var(--text);
    text-decoration: none;
    border-bottom: 1px solid var(--border2);
    transition: border-color .15s;
}

a.row-link:hover { border-bottom-color: var(--accent); }

/* ─── BADGES ──────────────────────────────────────────────── */
.badge {
    display: inline-block;
    padding: 1px 7px;
    border-radius: 2px;
    font-size: 10px;
    font-weight: 500;
    letter-spacing: 1px;
    text-transform: uppercase;
    border: 1px solid;
}

/* Status badges */
.badge-NEW              { border-color: #333; color: var(--muted2); }
.badge-ASSIGNED         { border-color: #3a3a3a; color: var(--muted2); }
.badge-IN_PROGRESS      { border-color: var(--accent); color: var(--accent); }
.badge-WAITING_FOR_INFO { border-color: #4a3000; color: #a06010; }
.badge-RESOLVED         { border-color: #1a3a1a; color: #3a7a3a; }
.badge-CLOSED           { border-color: #222; color: #444; }

/* Priority badges */
.badge-LOW      { border-color: #2a2a2a; color: #444; }
.badge-MEDIUM   { border-color: #333; color: var(--muted); }
.badge-HIGH     { border-color: #4a3000; color: #a06010; }
.badge-CRITICAL { border-color: var(--accent); color: var(--accent); }

/* ─── SEARCH BAR ──────────────────────────────────────────── */
.search-bar {
    display: flex;
    gap: .6rem;
    margin-bottom: 1rem;
}

.search-bar input { flex: 1; }

/* ─── FORMS ───────────────────────────────────────────────── */
.form-group { margin-bottom: 1rem; }

label {
    display: block;
    color: var(--muted);
    font-size: 10px;
    margin-bottom: .4rem;
    letter-spacing: 2px;
    text-transform: uppercase;
}

input[type=text],
input[type=password],
input[type=search],
textarea,
select {
    width: 100%;
    background: var(--bg);
    border: 1px solid var(--border2);
    border-radius: var(--radius);
    color: var(--text);
    padding: .55rem .8rem;
    font-family: 'IBM Plex Mono', monospace;
    font-size: 13px;
    transition: border-color .15s;
    appearance: none;
}

input:focus, textarea:focus, select:focus {
    outline: none;
    border-color: var(--text);
}

textarea { resize: vertical; min-height: 80px; }

/* ─── SKILL GRID ──────────────────────────────────────────── */
.skill-grid {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: .5rem;
}

.skill-item {
    display: flex;
    align-items: center;
    gap: .6rem;
    padding: .7rem 1rem;
    background: var(--bg);
    border: 1px solid var(--border);
    border-radius: var(--radius);
    cursor: pointer;
    transition: border-color .15s;
}

.skill-item:hover { border-color: var(--border2); }

.skill-item input[type=checkbox] {
    width: 14px;
    height: 14px;
    cursor: pointer;
    accent-color: var(--accent);
}

.skill-item input[type=checkbox]:checked + span { color: var(--accent); }

.skill-item span {
    font-size: 11px;
    letter-spacing: 1px;
    text-transform: uppercase;
    color: var(--muted2);
}

/* ─── BUTTONS ─────────────────────────────────────────────── */
.btn {
    display: inline-block;
    padding: .45rem 1.1rem;
    border-radius: var(--radius);
    font-size: 11px;
    font-weight: 500;
    letter-spacing: 1.5px;
    text-transform: uppercase;
    cursor: pointer;
    border: 1px solid;
    text-decoration: none;
    transition: all .15s;
    font-family: 'IBM Plex Mono', monospace;
}

.btn-primary {
    background: var(--text);
    color: var(--bg);
    border-color: var(--text);
}

.btn-primary:hover {
    background: var(--accent);
    border-color: var(--accent);
    color: var(--bg);
}

.btn-success {
    background: transparent;
    color: #3a7a3a;
    border-color: #1a3a1a;
}

.btn-success:hover {
    background: rgba(58,122,58,.1);
    border-color: #3a7a3a;
}

.btn-danger {
    background: transparent;
    color: var(--accent);
    border-color: rgba(255,0,0,.3);
}

.btn-danger:hover {
    background: rgba(255,0,0,.1);
    border-color: var(--accent);
}

.btn-ghost {
    background: transparent;
    border-color: var(--border2);
    color: var(--muted2);
}

.btn-ghost:hover {
    border-color: var(--text);
    color: var(--text);
}

.btn-sm {
    padding: .3rem .8rem;
    font-size: 10px;
    letter-spacing: 1px;
}

/* ─── TABS ────────────────────────────────────────────────── */
.tabs {
    display: flex;
    gap: 0;
    border-bottom: 1px solid var(--border);
    margin-bottom: 1rem;
}

.tab {
    padding: .6rem 1.2rem;
    color: var(--muted);
    cursor: pointer;
    border-bottom: 1px solid transparent;
    text-decoration: none;
    font-size: 11px;
    letter-spacing: 1.5px;
    text-transform: uppercase;
    transition: color .15s;
    margin-bottom: -1px;
}

.tab.active {
    color: var(--text);
    border-bottom-color: var(--accent);
}

/* ─── LOGIN ───────────────────────────────────────────────── */
.login-wrapper {
    min-height: 100vh;
    display: flex;
    align-items: center;
    justify-content: center;
    background: var(--bg);
}

.login-card {
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: var(--radius);
    padding: 2.5rem;
    width: 380px;
}

.login-card h1 {
    font-size: 20px;
    letter-spacing: 4px;
    text-transform: uppercase;
    margin-bottom: .2rem;
}

.login-card h1::before {
    content: "• ";
    color: var(--accent);
}

.login-card .subtitle {
    color: var(--muted);
    font-size: 10px;
    letter-spacing: 2px;
    text-transform: uppercase;
    margin-bottom: 2rem;
}

.hint {
    color: var(--muted);
    font-size: 10px;
    margin-top: 1.5rem;
    line-height: 2;
    border-top: 1px solid var(--border);
    padding-top: 1rem;
    letter-spacing: .5px;
}

.hint strong { color: var(--muted2); letter-spacing: 1px; }
.hint code   { color: var(--text); }

/* ─── MESSAGES ────────────────────────────────────────────── */
.error {
    background: rgba(255,0,0,.05);
    border: 1px solid rgba(255,0,0,.2);
    color: var(--accent);
    padding: .6rem 1rem;
    border-radius: var(--radius);
    margin-bottom: 1rem;
    font-size: 11px;
    letter-spacing: .5px;
}

.success-msg {
    background: rgba(58,122,58,.05);
    border: 1px solid rgba(58,122,58,.2);
    color: #3a7a3a;
    padding: .6rem 1rem;
    border-radius: var(--radius);
    margin-bottom: 1rem;
    font-size: 11px;
    letter-spacing: .5px;
}

.empty-state {
    color: var(--muted);
    text-align: center;
    padding: 3rem 1rem;
    font-size: 11px;
    letter-spacing: 1px;
    text-transform: uppercase;
}

/* ─── DETAIL VIEW ─────────────────────────────────────────── */
.detail-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 1.2rem;
}

.detail-item .detail-label {
    color: var(--muted);
    font-size: 10px;
    letter-spacing: 2px;
    text-transform: uppercase;
    margin-bottom: .4rem;
}

.detail-item .detail-value {
    font-size: 13px;
    color: var(--text);
}

/* ─── COMMENTS ────────────────────────────────────────────── */
.comment {
    border-left: 1px solid var(--border2);
    padding: .5rem 0 .5rem 1rem;
    margin-bottom: 1rem;
}

.comment-meta {
    display: flex;
    gap: .8rem;
    align-items: center;
    margin-bottom: .4rem;
}

.comment-author {
    font-weight: 500;
    font-size: 12px;
    color: var(--text);
}

.comment-role-tag {
    font-size: 9px;
    padding: 1px 6px;
    border-radius: 2px;
    background: var(--surface2);
    color: var(--muted);
    letter-spacing: 1.5px;
    text-transform: uppercase;
    border: 1px solid var(--border);
}

.comment-time {
    color: var(--muted);
    font-size: 10px;
    letter-spacing: .5px;
}

.comment-content {
    font-size: 12px;
    line-height: 1.6;
    color: var(--muted2);
}

.comment-EMPLOYEE      { border-left-color: var(--muted2); }
.comment-SERVICE_AGENT { border-left-color: var(--accent); }
.comment-MANAGER       { border-left-color: var(--text); }

/* ─── WORKLOAD LIST ───────────────────────────────────────── */
.workload-row {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: .7rem 0;
    border-bottom: 1px solid var(--border);
}

.workload-row:last-child { border-bottom: none; }

.workload-name {
    font-size: 12px;
    color: var(--text);
    letter-spacing: .5px;
}

.workload-skills {
    color: var(--muted);
    font-size: 10px;
    letter-spacing: 1px;
    margin-top: .3rem;
    text-transform: uppercase;
}

.workload-count {
    font-size: 20px;
    color: var(--text);
    font-weight: 600;
    letter-spacing: -1px;
}